Tech
Help! My timer isn't turning green!
1. Are you at work??? Pryze only works at work during work hours. If you are not at work, try again when you are back in. 2. Double check your internet connection, if it's weak, the timer might take a couple seconds longer to turn green. Try using wi-fi! 3. Totally exit the app, then open it & try again. 4. If it still doesn't work, contact your Pryze Champion (PC) for additional help.
My timer is randomly stopping throughout the day.
The Pryze screen must be open (your phone can be locked) for the timer to be running SO if you are exiting the app all day then the timer stops & you won't be getting your Pryze Points. Also double check your internet connection, if it's weak, the timer might take a little longer to update it’s information, try using wi-fi! If you are still having some issues, contact your Pryze Champion (PC) for additional help.
My timer is running but the points aren't counting.
Exit out of the Pryze & then come back, this helps refresh the information. Double check your internet connection, if it's weak, the timer might take a little longer to update it’s information, try using wi-fi! If you are still having some issues, contact your Pryze Champion (PC) for additional help.
My timer page (home page) won't load.
Exit out of the Pryze & then come back, this helps refresh the information. Double check your internet connection, if it's weak, the timer might take a little longer to update it’s information, try using wi-fi! If you are still having some issues, contact your Pryze Champion (PC) for additional help.
I don't think my points are adding up.
Double check your internet connection, if it's weak, the timer might take a couple seconds longer to turn green. Try using wi-fi! Please contact your Pryze Champion (PC) for help with tech support